Shipping Policy

Order Processing

All orders are processed within 1–2 working days (excluding weekends and public holidays) after payment is received. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where applicable.

We do not dispatch orders on weekends or public holidays.

Shipping Costs

Complimentary UK delivery on every order, with no minimum spend.

We currently ship to addresses within the United Kingdom only.

Shipping Methods & Delivery Times

We use trusted third-party carriers, including Royal Mail, to deliver orders within the United Kingdom.

Estimated delivery times are provided as a guideline only and begin from the date of dispatch, not the date of order. While we aim to meet all delivery estimates, delays may occasionally occur due to factors outside our control.

Shipping Address Accuracy

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.

We cannot be held responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address details supplied by the customer.

Proof of Delivery & Responsibility

Once an order has been dispatched and marked as delivered by the carrier with proof of delivery, responsibility for the parcel passes to the customer.

Proof of delivery may include (but is not limited to):

●      Delivery confirmation from the carrier

●      GPS delivery confirmation

●      Signature confirmation where applicable

Orders confirmed as delivered by the carrier are considered successfully fulfilled.

Claims of Non-Receipt

If a customer claims that an order has not been received, we will investigate the matter with the carrier.

Please note:

●      Claims of non-receipt cannot be accepted where the carrier confirms delivery with proof.

●      In such cases, we are not obliged to issue a refund or replacement.

As a goodwill gesture, we may submit a carrier enquiry or appeal on the customer's behalf; however, this does not guarantee a refund or replacement and does not imply acceptance of liability.

Lost or Delayed Parcels

If a parcel is confirmed by the carrier as lost in transit (and not marked as delivered), we will offer either:

●      A replacement, or

●      A full refund

This is subject to the carrier's investigation and final confirmation.

Refunds or replacements will only be processed after the carrier has completed their investigation.

Chargebacks & Payment Disputes

If a chargeback or payment dispute is raised for an order that has been confirmed as delivered, we reserve the right to fully contest the dispute by providing evidence including proof of delivery, tracking information, and customer correspondence.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team at info@sensationaleyes.co.uk before raising a dispute so we can assist you promptly.

Sensational Eyes is operated by ANPRI VENTURES LTD, 96 High Street, Potters Bar, EN6 5AT, United Kingdom.